Acceptable use policy

This policy applies to every merchant, staff member and affiliate using StoreSello, and to everything published or sold through a StoreSello store, point of sale or message. It is part of our Terms of service.

You may not use StoreSello for anything that is illegal in Bangladesh or in the place where you sell or deliver. This includes, among other things:

• narcotics, controlled drugs and the equipment made to use them;
• weapons, ammunition, explosives and their parts;
• counterfeit, pirated or stolen goods;
• protected wildlife and products made from it;
• gambling, lotteries or betting without the required licence;
• pyramid or Ponzi schemes, unlicensed lending or investment products, and unlicensed currency exchange;
• forged documents, and services to get around the law or official checks.

Some goods may only be sold with the licence, registration or approval the law requires — for example medicines and medical devices, food and health supplements, cosmetics making health claims, tobacco and nicotine products, chemicals and agricultural inputs. If you sell them, you must hold those approvals, keep to the conditions attached, and show them to us if we ask.

You may not sell or publish anything that:

• sexually exploits or endangers children — we report it to the authorities and close the store immediately;
• threatens or calls for violence against a person or group, or supports terrorism or violent extremism;
• attacks people on the basis of religion, ethnicity, caste, gender, disability or other protected characteristics;
• harasses, bullies or shares private or intimate images of someone without their consent;
• promotes or helps with self-harm or suicide.

You may not mislead or cheat your customers, other merchants or StoreSello. That includes:

• taking payment and not delivering, or delivering something materially different from what was described;
• false or misleading product claims, fake discounts and hidden charges;
• fake reviews, fake orders and fake urgency;
• impersonating another business or person, or phishing for passwords, OTPs or payment details;
• abusing a payment method, wallet, cash-on-delivery or refund process, or using StoreSello to move money for someone else.

You may not sell or publish material that infringes someone else’s copyright, trademark or other rights — including using another brand’s name, logo or product photos without permission. How to report an infringement is set out in our Terms of service.

• Collect only what you need to take and deliver an order, and use it only for that and for what your customer agreed to.
• Do not sell, rent or publish customer lists, and do not use another business’s customer data.
• Never ask customers to send card numbers, PINs or OTPs by message, and never store them in notes or product fields.
• Follow the data-protection law that applies to you and your own store’s privacy policy.

• Order updates and other messages a customer needs are fine. Marketing messages go only to customers who agreed to receive them.
• Every marketing message must say who it is from, and must stop when the customer asks.
• No bulk messages to bought, scraped or guessed numbers and addresses, and nothing misleading in a sender name or subject.

You may not:

• try to get into accounts, stores or systems that are not yours, or test our security without our written permission;
• upload malware, or use a store to attack or deceive visitors;
• overload the Service, get around rate limits or plan limits, or scrape it with automated tools;
• copy, reverse engineer or resell the Service or its themes;
• share one account between businesses to get around plan limits.

If you find a security problem, please report it to us privately so we can fix it.

If you see a StoreSello store breaking this policy, write to support@storesello.com or use the contact form. Include the store address, what you found and, if you can, a screenshot or order number. We review every report.

Where we can, we act on the problem rather than the whole store: we tell you what is wrong and give you a chance to fix it. Depending on how serious and how repeated a breach is, we may:

• remove a product, page or message;
• limit features such as payments or messaging;
• suspend the store;
• close the account and, where required, report it to the authorities.

Illegal goods, fraud and anything that puts people in danger are acted on immediately, without a warning first. If you think we got it wrong, reply to our notice or write to us and we will look at it again.